The Association of TeleServices International (ATSI) is the leading professional membership organization exclusively for call centers and businesses in the teleservices and contact center industry. ATSI University is an online learning platform for you to access educational opportunities from anywhere in the world. Choose from a growing number of products, including agent HIPAA training and benchmarking toolkits.

ATSI University is designed to allow one staff member from your team with administrative privileges. This enables them to add learners throughout the year as your contact center grows or when employee turnover happens. Administrative learners can view each learner’s completion of the HIPAA Training certificates and run reports on the overall usage of ATSI University. 

If you are having trouble with your account, reach out to ATSI's LMS team through email at support@sahosted.com or call 1-877-424-0542.

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Agent HIPAA Training

The Health Insurance Portability and Accountability Act (HIPAA) has far-reaching implications for the contact center industry. Ensuring your agents and staff are trained on the impact of HIPAA – and how to handle Private Health Information (PHI) – are essential to remaining in compliance with HIPAA regulations. Proof of annual training and certification of HIPAA compliance is a required aspect of the act.

ATSI University includes exclusive HIPAA training for your agents and staff that receive or have access to PHI. Annually, your agents and staff will be able to participate in the HIPAA Agent Training, complete a comprehensive quiz over the trained information – demonstrating and measuring learning outcomes – and receive a certificate of completion.

ATSI University Pricing

ATSI offers two subscription levels to our online learning platform, ATSI University:

 

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