Member Benefits
ATSI strives to serve as a supportive voice for every telephone answering service (TAS) business on an international level. Members of ATSI receive full benefits including ATSI University access, searchability of the entire network, access to a library
of legal and statistical tools, discounted services on HIPAA compliance programs and so much more.
Knowing that telephone answering services can add value to any business, we are here to assist you to maintain the quality of the services you provide and save more time while getting new clients in the field.
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Full ATSI Member Benefits:
Introductory Pricing
(Applies to the Regular Membership category only)
For your first year of ATSI membership, your dues are HALF the normal rate - as low as $75/quarter!
Connect to Your Industry
As an ATSI member, you are connected to the latest resources and tools designed exclusively for the teleservices industry. ATSI members receive:
- HIPAA Compliance Tools: discounts on online HIPAA training tools for your agents and sample business associate contracts.
- PCI Compliance: Test your compliance, annually, by completing a self-assessment and sharing the results with your credit card provider or with First Data
- Federal Legislation: ATSI advocates on the federal level to protect the industry — including USF and HIPAA issues.
Representation
ATSI is the only national trade association representing the live telephone answering, voice mail and teleservices industry. Not only do we provide representation on a national level, but on a regional, and state-wide basis as well.
ATSI's voice is heard before the U.S. Congress, the Federal Communications Commission, various state governments, and regulatory bodies as well as before the telephone companies. We are a strong force in protecting the marketplace for
the telemessaging industry.
Certification Programs
ATSI offers Site, Supervisor and CSR/TSR certification programs to the industry to help ensure performance at the highest level. This program is a voluntary peer review program, designed to assist members in identifying and implementing
procedures to assist with achieving maximum system run-time.
ATSI Education Foundation
Formed to develop new programs specifically for the telemessaging industry. Projects include the development of a video training guide for sales, pre-employment screening tests, and more. The Education Foundation is a separate entity from
the association and is supported by voluntary contributions from members.
Online Community
ATSI members engage in dynamic discussion on industry trends, hot topics, and information through an exclusive member-only list serve. How often do you train your agents for HIPAA compliance? Where do you find the best staffing
resources? What equipment are you using? What are your best and worst hold times – and what did you do to improve? Your colleagues are here to share information and best practices!
Member Listserv: members@atsi.org
Young Professionals Network: YPN@atsi.org
ATSI Annual Convention
An education program that provides practical information on a variety of subjects and alerts you to upcoming changes in legislation, telco competition, new technology and equipment. The trade show and exposition, an integral part
of the convention, provides you with an opportunity to view the latest in voice messaging equipment and technology. ATSI Members may attend the conventions at a substantial discount.
Professional Liability Insurance
The risk of serious legal assessments caused by service mistakes make Professional Liability Insurance an absolute necessity in the teleservices business. Through its group purchasing power, ATSI continues to offer affordable insurance
coverage for its members.
Award of Excellence
This is a program that recognizes the member organizations in our industry who are judged to be the best of the best in providing services to the public. The award follows more than six months of testing by a team of independent, specialized
judges contracted by ATSI to evaluate message services.
Call Center Award of Distinction
This program is for member organizations and focuses on Customer Relationship Management (CRM), courtesy, etiquette and proper call techniques of the Agents handling the application. This program assists you in assessing and controlling the
quality of service you provide to this type of client.
Entertainment Discounts
Members have access to exclusive savings on movie tickets, theme parks, attractions, hotels, tours, Broadway shows, Vegas shows, and much more!
